Help center
How can
How can
we help?
Answers to common questions, guides for every module and a direct line to our support team.
FAQ
Frequently
asked.
Can we migrate from PostgreSQL, SAP or Oracle?
Yes. Aupulens ships database adapter layers and migration pipelines for PostgreSQL, Oracle, SAP and SQL Server. Our engineering team assists onboarding for a zero-downtime transition.
How long does implementation take?
Starter and Growth workspaces are ready in minutes. Scale implementations typically take 2 to 6 weeks, including customised workflows, user onboarding and legacy system integration.
How customisable is Aupulens ERP?
Aupulens is modular from the ground up. Flexible APIs, a custom workflow builder and deep database integrations let your developers extend the core without affecting the upgrade path.
Is there an on-premises or sovereign cloud option?
Yes. Gov / Custom deployments run on private sovereign cloud, dedicated VPCs or on-premise hardware clusters for organisations with strict compliance, security and residency requirements.
Is our data used to train AI models?
No. Autonomous AI workflows run on dedicated infrastructure, and we never use your proprietary business data or transaction logs to train public foundation models. Data in transit is encrypted with TLS 1.3 and AES-256.
Is there a free plan?
Yes. In India, the Starter plan is free for a single user. Add users or the AI and automation add-ons whenever you are ready.
Can I switch between monthly and yearly billing?
Yes. Yearly billing saves 20% on every tier. Contact support to switch at your next renewal.
What support is included?
Starter includes email support. Growth includes 24/7 priority support. Scale adds a dedicated manager and onboarding, and Gov / Custom includes a 24/7 SLA operations team.
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